Innovation Hub · Singapore

Where bold ideas
in automation take flight

Explore Our Labs

Changi Innovation Lab

Accelerating Smart Changi through Innovation

We are a multidisciplinary team driving airport transformation through autonomous vehicles, robotics, process automation, and artificial intelligence.

Sense Capture real-world data from sensors and cameras
Understand Apply AI and ML to extract meaningful insights
Act Trigger autonomous responses and smart workflows

Our Innovation Labs

Four specialised teams driving the future of airport operations

Autonomous Vehicles Lab

Developing self-driving solutions for airside operations

Robotics Lab

Building intelligent machines for terminal and airside automation

RPA Lab

Streamlining workflows through intelligent automation

AI & Machine Learning Lab

Harnessing data and machine learning for smarter operations

Autonomous Vehicles Lab

AV Tractor

Autonomous Electric Tractor

Self-driving electric tractor for towing passenger cargo across the airfield, featuring LiDAR, GPS, and computer vision for safe navigation.

Electric & Self-Driving
AV Tractor — Assembled Assembled
AV Tractor — Exploded view Exploded View
Robotics Lab

T-Bot

Autonomous Toilet Cleaning Robot

Fully autonomous Toilet Cleaning Robot that navigates restroom environments, performs thorough cleaning cycles, and ensures hygiene standards 24/7.

Autonomous Cleaning
T-Bot — Assembled Assembled
T-Bot — Exploded view Exploded View
AI & Machine Learning Lab

Aircraft 360°

AI-Powered Turnaround Monitoring

Video analytics platform that monitors aircraft turnaround activities in real-time, using computer vision to detect delays before they impact departure times.

33% Delays Prevented
Aircraft 360° — Original footage Original
Aircraft 360° — AI detection overlay AI Detection Overlay
⚙️ RPA Lab + 🤖 Robotics Lab + 🧠 AI & ML Lab

A Three-Lab Collaboration

Inspection Bot

Autonomous Safety Inspection Robot

Autonomous indoor inspection robot that patrols the airport terminal 24/7, using computer vision to detect obstructions blocking fire safety equipment and emergency exit doors. Instantly alerts area officers via Telegram and keeps Airport Emergency Service informed.

24/7 Safety Patrol
Inspection Bot — Assembled Assembled
Inspection Bot — Disassembled Disassembled
Inspection Bot

More Innovations

Expanding our portfolio of smart solutions

Litterate — Intelligent Litter Detection System
Robotics Lab

Litterate

Intelligent Litter Detection System

Computer vision system that detects litter in real-time and dispatches Toilet Cleaning Robots automatically for a spotless terminal experience.

Real-time Detection
NeMO-Safety — Near-Miss Online Safety System
RPA Lab

NeMO-Safety

Near-Miss Online Safety System

AI-powered near-miss detection system that identifies safety incidents from CCTV footage and automates incident reporting workflows.

Automated Reporting
Baggage Arrival Estimator
AI & ML Lab

Baggage Arrival Estimator

ML-Powered Prediction System

Machine learning model using gradient boosting decision trees to predict first bag and last bag arrival times, improving passenger experience and operational planning.

92% Accuracy
CLASSANDRA — Modern Contact Centre Workflow
AI & ML Lab

CLASSANDRA

Modern Contact Centre Workflow

NLP-powered system using BERT classification to automatically translate, classify, and route customer feedback from email, web forms, and social messages.

96% Accuracy · Saves 6 FTE/month

RPA Lab Workflows

26 automation workflows across 4 operational pillars

Operations

7 workflows

Finance & Procurement

8 workflows

Facilities & Maintenance

5 workflows

Safety & Compliance

6 workflows
4 Innovation Labs
10+ Active Projects
92% Prediction Accuracy
6 FTE Monthly Savings
24/7 AI Monitoring

Our Leadership

Ms. Liu Yanling

Ms. Liu Yanling

Senior Vice President, Changi Innovation Lab

"Innovation at Changi isn't just about technology — it's about reimagining every touchpoint of the passenger journey and empowering our people to build what's never been built before."
Mr. Jason Lin

Mr. Jason Lin

Vice President, Changi Innovation Lab

"At Changi Innovation Lab, we don't just imagine the future of aviation — we build it."

Meet the Team

The innovators driving airport transformation

RPA Lab
Mr. Jason Chaw

Jason Chaw

Senior Manager, Team Lead

Mr. Ryan Chee

Ryan Chee

Manager, RPA Operations & Infrastructure

Ms. Qiu Fanyuan

Qiu Fanyuan

Assistant Manager, Business Development

Ms. Koh Leshan

Koh Leshan

Assistant Manager, Frontend Development

AI & ML Lab
?

Position Vacant

SML Lead / Solution Architect

Hiring
Mr. James Ng

James Ng

Manager, MLOps & CV Modelling

Ms. Rebecca Lim

Rebecca Lim

Assistant Manager, NLP & Generative AI

Mr. Wu Bangyi

Wu Bangyi

Assistant Manager, Software Dev & Predictive Modeling

Robotics Lab
Mr. Eric Dong

Eric Dong

Associate General Manager, Team Lead

Mr. Lai Shupeng

Lai Shupeng

Senior Manager, Robotic Arms Systems

Mr. Abdul Hakim Bin Hamid

Abdul Hakim Bin Hamid

Manager, 3D Modelling & Mechanical Engineering

Mr. Alphonsus Tay

Alphonsus Tay

Manager, Robotics Middleware Framework

Mr. Shan Mo

Shan Mo

Manager, Robotic Arms Integration

Autonomous Vehicles Lab
Ms. Chang Rong

Chang Rong

Senior Manager, Team Lead

Ms. Shermaine Soh

Shermaine Soh

Manager, AV Operations

Ms. Yeo Xing Jie

Yeo Xing Jie

Manager, AV Systems Integration

Mr. Timothy Lee

Timothy Lee

Assistant Manager, AV Testing & Validation

Awards

World's Best Airport — Skytrax World Airport Awards

Skytrax World's Best Airport 2000
2000
Skytrax World's Best Airport 2006
2006
Skytrax World's Best Airport 2010
2010
Skytrax World's Best Airport 2013
2013
Skytrax World's Best Airport 2014
2014
Skytrax World's Best Airport 2015
2015
Skytrax World's Best Airport 2016
2016
Skytrax World's Best Airport 2017
2017
Skytrax World's Best Airport 2018
2018
Skytrax World's Best Airport 2019
2019
Skytrax World's Best Airport 2020
2020
Skytrax World's Best Airport 2023
2023
Skytrax World's Best Airport 2025
2025
Skytrax World's Best Airport 2026
2026

Changi Airport has been voted the World's Best Airport 14 times at the Skytrax World Airport Awards

Technology Partners

Get in Touch

Interested in learning more about our innovations? We'd love to hear from you.

innovation@changiairport.com